Contact Us
We would love to hear from you!
Talk To Our Team
You have questions, or concerns? Just pick up the phone and chat with a member of our Fit Boots team.
Toll free: +1-888-560-6682
Direct line +1-416-939-1893
Frequently asked Questions
Try our Fit Boots for 30 days and fall in love with them. If for any reason you are not satisfied with our product, feel free to return them to us. Please see our Return Policy page for more details.
30-Day Trial: You have 30 days from the date of delivery to try out our products.
Unsatisfied with the Product?: If you are not completely satisfied, you can return the product within the 30-day trial period.
Return Process: To initiate a return, please visit our Return Policy page for detailed instructions on how to proceed.
We aim to ensure you are happy with your purchase and offer this trial period to give you peace of mind.
You can easily track the status of your order by following these steps:
- Visit the Tracking Page: Go to our order tracking page at Fit-boots Order Tracking.
- Enter Your Order Details: You will need your order number and the email address you used to place the order. Enter these details in the provided fields.
- View Order Status: Click the “Track” button to view the current status and location of your order. You will see detailed information about your shipment, including estimated delivery dates and tracking updates.
If you have any questions or need further assistance, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
Yes, we charge sales tax in certain regions as required by law:
Canada: Sales tax is applied to orders shipped to Canada. The applicable tax rate depends on the province or territory to which the order is shipped. The tax will be calculated and displayed during the checkout process.
European Countries: Sales tax, also known as Value Added Tax (VAT), is applied to orders shipped to certain European countries. The applicable VAT rate depends on the country to which the order is shipped. The tax will be calculated and displayed during the checkout process.
If you have any questions about sales tax or VAT, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
Contact Customer Service Immediately: Reach out to our customer service team as soon as possible. You can contact us via email at support@fit-boots.com or call us at 1-888-560-6682. Please provide your order number and details of the changes you wish to make or your request to cancel the order.
Order Status: If your order has not yet been processed or shipped, we will do our best to accommodate your request to change or cancel the order.
Shipped Orders: If your order has already been shipped, we cannot make changes or cancel it. In this case, you may need to wait for the order to arrive and then follow our return process.
Refunds: For canceled orders that have not been shipped, we will issue a full refund to your original payment method. If the order has already been shipped and you wish to return it, please follow our return policy for a refund.
Exceptions: Please note that some items may be non-returnable or non-refundable as per our return policy. For such items, changes or cancellations may not be possible once the order is processed.
We strive to process orders quickly, so please contact us as soon as possible if you need to make any changes. Thank you for your understanding.
Whether you are curious about our premium rebound boots, looking for more information about becoming an instructor, or unsure about sizing, we are ready to answer any and all questions.