Frequently Asked Questions

Welcome to the Fit Boots®️ FAQ page!

Here you’ll find answers to the most common questions about our products, services, and policies. Whether you’re curious about our unique rebound boots, need help with your order, or want to learn more about our return policy, we’ve got you covered. Browse through the sections below to find the information you need. If you can’t find an answer here, feel free to contact us directly – we’re always happy to help!

WHAT ARE INSTALLMENTS BY AFTERPAY? (US and Canada)
WHAT IS INSTALLMENTS BY AFTERPAY?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

HOW DO I USE INSTALLMENTS BY AFTERPAY?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
 
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

 

WHERE CAN I USE INSTALLMENTS BY AFTERPAY? Installments by Afterpay can be applied to purchases made on our www.fit-boots.com website.

CAN I USE INSTALLMENTS BY AFTERPAY IF I’M AN INTERNATIONAL CUSTOMER? 

Installments by Afterpay is only available to customers with a USA, Canada Customers with international billing addresses will not be able to set up an account with Afterpay.

HOW DOES THE PAYMENT SCHEDULE WORK? 

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT? 

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS BY AFTERPAY? 
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Visit our shipping page for more information.

 

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION? Yes, transaction value limits apply to purchases made on www.fit-boots.com using Installments by Afterpay.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS BY AFTERPAY? Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY? If you have changed your mind, you can return your Afterpay purchase  by mail for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY? 
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at WWW.AFTERPAY.COM/PRIVACY-POLICY
If you have any questions about your Afterpay account, please contact Afterpay directly via web form at HELP.AFTERPAY.COM/HC/EN-US

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WHAT ARE INSTALLMENTS BY KLARMA? (EU)

Available for AU, AT, BE, DK, FI, FR, DE, GR, IE, IT, NL, NZ, NO, PL, PT, ES, SE, CH, GB

What does “paying in installments” mean?

Paying in installments gives shoppers the freedom to spread the cost interest-free over time. Once the order is captured, the merchant is paid upfront and in full. Shoppers pay the first 25% at the time of checkout, while the remaining 3 payments are automatically collected every 2 weeks.

Are there limitations to when or how an installment plan can be offered?

Most orders from $35 to $1000 can be split into 4 interest-free payments with our Pay-in-4 product at checkout.
ARE YOUR FIT BOOTS UNISEX?

Yes all our boots are unisex.

WHAT IS THE BEST SURFACE TO USE THEM ON?

You can use them on any surface that you would use your running shoes on. No slush and no ice.

You have to be more careful on gravel and grass. The harder the surface, the more rebound you will get.

Hardwood floor is best for indoor, but carpet works as well. Cement is best for outdoors, but even grass, sand, or gravel works (just be more careful)

I AM NOT SURE WHICH MODEL OR SIZE I SHOULD USE?

Please contact us, we would be more than happy to assist you to find the perfect pair for you.

WHAT ARE THE MAIN BODY PARTS WORKING DURING REBOUNDING?

Rebounding is a full body workout. Actually every cell of your body is exercising.

It tones your body, but will not make you bulky.

I DON'T FEEL THAT THE BOOTS ARE BOUNCY ENOUGH?

It might be because they are brand new, and when they are brand new, we need to break them in. The best way? Start by jumping on them as hard as you can for a few minutes. It’s like they need a good wake-up call! The more you use them, the softer they will become. You’ll reach a point where they feel just right, but eventually, they might get too soft. That’s your cue to change the elastic bands.

Also, did you know that by cutting one or more of the elastic bands, you can make the boots compress easier and become more bouncy? It’s all about finding that perfect bounce for your stride. For a detailed guide on how to do this, check out our YouTube video where we walk you through the process step by step.

DO YOU OFFER ONLINE CLASSES?

Absolutely! At Fit Boots, we’re excited to offer a comprehensive subscription program packed with a diverse range of online classes suited for all fitness levels. Whether you’re just starting out or a seasoned fitness enthusiast, our program has something for everyone.

Experience the full spectrum of our online classes risk-free with our special offer – enjoy 30 days of free access! It’s the perfect opportunity to explore different workouts and find what best suits your fitness journey.

Ready to dive in? Explore our online classes here and start your transformative fitness journey with Fit Boots today!

HOW DO I BECOME AN INSTRUCTOR?

You can participate in our Online Instructor Training Program or opt for Live in-person training to learn everything you need to become a successful instructor.

Our comprehensive program covers Practice, Theory, and Business aspects to fully equip you for success.

For more detailed information and to start your journey as an instructor, visit our Become an Instructor page.

HOW LONG DO THE BOOTS LAST?

Our boots are designed for durability and long-term use, similar to inline skates or ice skates. With common usage of 2 to 4 times a week indoors, you can expect your Fit Boots to last approximately 10 years. This longevity is a testament to the quality and robustness of our design.

However, like any fitness equipment, certain parts may wear out with regular use and need replacing to maintain optimal performance. Here’s a breakdown of the lifespan of various components:

  • Tread: Typically lasts about 5 years. It’s built to withstand regular use and provide consistent traction.
  • Inner Liner: Has a lifespan of around 2 years. Comfort and fit are key, so we recommend replacing the liner to maintain the best user experience.
  • Shells: These are durable and should last between 1 and 2 years, depending on usage.
  • Spring: The spring, an essential component for the rebound effect, typically lasts between 4 and 8 months. Regular inspection and timely replacement of the spring ensure the best performance and safety.

Remember, maintaining and replacing these parts as needed not only extends the life of your boots but also ensures a safe and enjoyable experience with every workout.

IS THERE A WARRANTY ON THE BOOTS?

Yes. The lower part has 3 months warranty and the upper part has 1 year warranty.

Yes. For your peace of mind, Fit Boots come with a warranty. The lower part of the boots is covered by a 3-month warranty, while the upper part benefits from a 1-year warranty. For more detailed information on our warranty policy and what it covers, please visit our warranty policy.

WHAT IS YOUR REFUND POLICY?

We have absolute confidence in providing you with the best rebound boots. That’s why we’re proud to offer a 30-day 100% Money-Back Guarantee.

If you don’t see the expected results, simply return your Fit Boots in their original condition, and we’ll give you 100% of your money back. This allows you to try our life-changing product without any commitments. Please ensure the boots are only used indoors at your home or gym to keep them in the original condition.

For more information please visit our return policy.

CAN I USE THEM OUTDOORS?

Yes, definitely. One of the main uses of rebound boots is indeed for jogging and running.

However, to maintain your eligibility for the 30-day Money-Back guarantee, we advise using them for the first 30 days indoors only. This is to ensure they remain in their original condition, as required by our return policy. If used outdoors, they may not qualify for the 100% Money-back guarantee due to potential wear and tear.

CAN KIDS USE THEM?

Yes. We recommend them from age 6 and up.

Usually kids don’t have the coordination and balance to be good with them under age 6, and our smallest size is size 1.

WHAT ARE THE ADVANTAGES OF USING BOOTS COMPARED TO REGULAR TRAINING SHOES?

There are tremendous benefits. You burn more calories, reduce the impact from your joints, strengthen your core, improve your balance, and have much more fun!

I AM OVER 200 LBS. DO YOU HAVE BOOTS FOR ME?

Yes, we have boots for up to 350 lbs.

WHY IS REBOUNDING WITH FIT BOOTS SO EFFICIENT FOR WEIGHT LOSS?

Fit Boots are about 4 lbs each boot. So imagine you are exercising with extra weight on your leg, that makes a big difference for your weight loss.

Also when you rebound, you work against gravity. Therefore you are putting more energy into your workout, so you burn more calories.

WHERE DO I FIND IN-PERSON CLASSES?

You can find the closest instructor near you in the Find Instructor session of our website. If you still don’t find any close to you, contact us.

CAN I SELL BOOTS DIRECTLY TO MY CLIENTS?

Yes, you are encouraged to do so, as your clients will most probably want to have their own boots. And don’t forget, you are making commission on all sales.

WHAT PARTS NEED TO BE REPLACED?

The only part which needs regular maintenance is the elastic bands, the so called t-springs. They need to be replaced every 60-80 hours of use.

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1 Year Warranty

On all rebound boots

Easy 30 Days Returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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