Last updated: October 30, 2026
This Return & Refund Policy forms part of our Terms of Service and applies to purchases made through www.fit-boots.com, operated by Fit Boots International Ltd. (“Fit Boots,” “we,” “us,” or “our”).
Try your Fit Boots at home and during your workouts for 30 days.
If you’re not satisfied for any reason, you can request a return within 30 days of delivery and receive a refund of the product price, subject to the conditions below.
No complicated forms. No unnecessary hassle.
Free Size Exchange (US, Canada & Mexico): Your first size exchange on a boot purchase is free in the United States, Canada, and Mexico.
We process returns locally to make the experience easier for our North American customers:
Please contact our support team before shipping a return to receive the correct return address.
We encourage you to try your Fit Boots during your workouts.
Normal signs of use resulting from reasonable testing during the 30-day guarantee period are accepted.
To qualify for a return:
Our 30-day guarantee is designed to let you experience Fit Boots with confidence.
Digital products, gift cards, and products expressly identified as final sale may have different return conditions, as disclosed at purchase and permitted by applicable law.
Nothing in this policy limits your statutory rights regarding defective or nonconforming products.
You must submit your return or exchange request within 30 days of delivery.
Once your return is approved, please ship the item back within 7 days using a trackable shipping service.
If you need additional time, please contact our support team before the 7-day period expires.
Returns for Refund
Customers are responsible for return shipping costs when returning products under our voluntary 30-day money-back guarantee.
Original shipping fees and expedited shipping charges are non-refundable, except where required by applicable law.
Free Size Exchanges
For customers in the United States, Canada, and Mexico, the first size exchange on a boot purchase includes a free return shipping label.
Defective or Incorrect Products
If you receive a defective or incorrect product, Fit Boots will provide a prepaid return shipping label where a return is required.
Your statutory rights remain unaffected.
Orders may be canceled before fulfillment.
If you wish to cancel an order, please contact support@fit-boots.com as soon as possible.
Once an order has been fulfilled, our standard return and refund procedures apply.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
Once your returned product has been received and inspected, we aim to issue your refund within 24 hours to your original payment method.
Please note:
Any mandatory refund deadlines under applicable consumer protection laws take precedence.
If your order arrives damaged, contains an incorrect item, or appears to be missing products, please contact support@fit-boots.com as soon as possible.
For faster assistance, we recommend reporting visible damage or missing items within 7 days of delivery and providing your order number and photos where available.
We will investigate the issue and coordinate with the shipping carrier where necessary.
This recommended reporting period does not limit your statutory rights.
For purchases involving promotional bundles or complimentary gifts:
Any applicable statutory refund rights take precedence over these promotional conditions.
If a package is returned to us because of an incorrect shipping address provided by the customer or an unsuccessful delivery attributable to the customer, we can arrange reshipment for the applicable carrier fee.
Alternatively, a refund may be issued once the package has been returned to our warehouse, subject to applicable shipping deductions and consumer protection laws.
Our 30-day money-back guarantee is intended to give customers a genuine opportunity to experience Fit Boots.
We reserve the right to review cases involving suspected misuse of the voluntary guarantee, including repeated purchases and returns that indicate abuse.
Any decision regarding voluntary guarantee eligibility will be made reasonably and in accordance with applicable law.
This provision does not restrict statutory consumer rights.
For returns, exchanges, refunds, or order-related questions, please contact:
Fit Boots International Ltd.
Email: support@fit-boots.com
Website: https://www.fit-boots.com
We’re happy to help!