Customer Help
Our Customer Satisfaction Team
Orders and Shipping
At Fit-Boots.com, we prioritize your security with every purchase.
Our checkout process is fully protected with HTTPS encryption to keep your data safe. We offer secure payment options through Stripe, PayPal, Afterpay, and Klarna, ensuring a worry-free shopping experience.
Stripe: Your credit card information is encrypted and securely processed. Stripe adheres to the highest industry standards for payment processing and security.
PayPal: Complete your payment securely on PayPal’s site, with advanced encryption and fraud prevention tools protecting your financial information.
Afterpay and Klarna: Split your purchase into manageable installments, often with no interest. Both services offer flexible payment options while safeguarding your personal and financial information with advanced encryption systems.
Note: Your credit card information is never stored or accessible through our website. For more details on how we protect your data, please review our Privacy Policy. If you have any questions or concerns about payment security, please contact our customer service team at support@fit-boots.com or call 1-888-560-6682.
You can easily track the status of your order by following these steps:
Visit the Tracking Page: Go to our order tracking page at Fit-boots Order Tracking.
Enter Your Order Details: You will need your order number and the email address you used to place the order. Enter these details in the provided fields.
View Order Status: Click the “Track” button to view the current status and location of your order. You will see detailed information about your shipment, including estimated delivery dates and tracking updates.
If you have any questions or need further assistance, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
Creating an account on Fit-boots.com is easy and can be done either during the checkout process or through the My Account page. Here are the steps for both methods:
During Checkout:
- Add the desired items to your cart and proceed to checkout.
- During the checkout process, you will see a checkbox option to create an account.
- Complete the checkout process, and your account will be created automatically.
My Account Page:
- Visit the My Account page on our website.
- Click on the “Create Account” or “Register” button.
- Fill in the required information, including your name, email address, and password.
- Click “Submit” or “Create Account” to complete the registration process.
Creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process for future purchases. If you need any assistance, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
Yes, we charge sales tax in certain regions as required by law:
Canada: Sales tax is applied to orders shipped to Canada. The applicable tax rate depends on the province or territory to which the order is shipped. The tax will be calculated and displayed during the checkout process.
European Countries: Sales tax, also known as Value Added Tax (VAT), is applied to orders shipped to certain European countries. The applicable VAT rate depends on the country to which the order is shipped. The tax will be calculated and displayed during the checkout process.
If you have any questions about sales tax or VAT, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
At Fit-boots.com, we offer worldwide shipping with some exceptions. To determine if we ship to your country, please follow these steps:
During Checkout: Add the items you wish to purchase to your cart and proceed to checkout. During the checkout process, you will be prompted to enter your shipping address.
Check Availability: Our system will automatically check if we ship to your country based on the entered shipping address. If shipping to your country is available, you will be able to complete your order.
Exceptions: There are some countries to which we are unable to ship due to shipping restrictions or logistical issues. If your country is not available for shipping, you will receive a notification during the checkout process.
If you have any questions or need further assistance, please contact our customer service team at support@fit-boots.com or call us at 1-888-560-6682.
Returns and Exchanges
Try our Fit Boots for 30 days and fall in love with them. If for any reason you are not satisfied with our product, feel free to return them to us. Please see our Return Policy page for more details.
30-Day Trial: You have 30 days from the date of delivery to try out our products.
Unsatisfied with the Product?: If you are not completely satisfied, you can return the product within the 30-day trial period.
Return Process: To initiate a return, please visit our Return Policy page for detailed instructions on how to proceed.
We aim to ensure you are happy with your purchase and offer this trial period to give you peace of mind.
Contact Customer Support: Reach out to our customer support team via email at support@fit-boots.com or call us at 1-888-560-6682 within 7 days of receiving your order.
Provide Order Details: Include your order number, the item you received, and the item you were supposed to receive. Attaching a photo of the incorrect item will help expedite the process.
Return Instructions: Our customer support team will provide you with instructions on how to return the incorrect item. Fit-boots.com will cover the return shipping cost.
Replacement or Refund: Once we receive the incorrect item, we will either send you the correct item or issue a full refund, depending on your preference and our current stock availability.
Sometimes you need a little help from your friends… Or a Fit Boots team member. Don’t worry, we are here for you!
Contact Customer Service Immediately: Reach out to our customer service team as soon as possible. You can contact us via email at support@fit-boots.com or call us at 1-888-560-6682. Please provide your order number and the correct shipping address.
Order Status: If your order has not yet been shipped, we will update the shipping address in our system and confirm the change with you.
Shipped Orders: If your order has already been shipped, we will work with our shipping carrier to try and redirect the package to the correct address. Please note that this process is not always possible and may incur additional charges.
Undeliverable Packages: If the package cannot be redirected and is returned to us as undeliverable, we will contact you to confirm the correct address and reship the order. Additional shipping charges may apply.
Contact Customer Service Immediately: Reach out to our customer service team as soon as possible. You can contact us via email at support@fit-boots.com or call us at 1-888-560-6682. Please provide your order number and details of the changes you wish to make or your request to cancel the order.
Order Status: If your order has not yet been processed or shipped, we will do our best to accommodate your request to change or cancel the order.
Shipped Orders: If your order has already been shipped, we cannot make changes or cancel it. In this case, you may need to wait for the order to arrive and then follow our return process.
Refunds: For canceled orders that have not been shipped, we will issue a full refund to your original payment method. If the order has already been shipped and you wish to return it, please follow our return policy for a refund.
Exceptions: Please note that some items may be non-returnable or non-refundable as per our return policy. For such items, changes or cancellations may not be possible once the order is processed.
We strive to process orders quickly, so please contact us as soon as possible if you need to make any changes. Thank you for your understanding.
At Fit-boots.com, we understand the frustration of missing out on a desired item. If an item is sold out, we offer the option to pre-order in some cases. Here’s what you need to know:
Check Product Page: Visit the product page of the sold-out item. If pre-orders are available, there will be an option to place a pre-order along with an estimated restock date.
Pre-Order Payment: When you place a pre-order, you will be required to provide payment at the time of the order. This secures your place in line for when the item is restocked.
Shipping Estimates: The estimated shipping date for pre-ordered items will be provided at the time of purchase. Please note that this date is subject to change based on supplier availability and other factors.
Order Updates: We will keep you informed of any changes to the estimated shipping date. You can also contact our customer service team at any time for updates on your pre-order.
Cancellation Policy: You may cancel your pre-order at any time before the item ships for a full refund. Once the item has shipped, our standard return policy applies.
We appreciate your patience and understanding. Pre-ordering is a great way to ensure you get the items you want as soon as they become available.