Thank you for taking the time to share your experience and feedback.
At the time of your order, one of our shipment containers was delayed at the port due to customs and tariff regulations. While this situation was unfortunately outside of our control, we completely understand that the longer waiting time was frustrating, and we truly appreciate your patience.
Regarding the boots themselves, it’s important to note that rebound boots sometimes require a short adjustment period. As with any new movement pattern, the bouncing technique becomes more natural after the first few sessions, and many users notice that the boots feel increasingly comfortable and responsive once they’ve had a little time to get used to them.
Your satisfaction is very important to us. That’s why we have already reached out to you personally to make sure we can find the best possible solution so you can fully enjoy your Fit Boots experience.
And of course, we stand behind our products. We offer a 30-day refund policy, so if you ultimately feel that the boots are not the right fit for you, we will gladly arrange a refund. Our goal is that every customer feels confident and happy with their purchase.
We truly appreciate your feedback and the opportunity to make things right.